Do you know what to look for in a CPQ solution? Learn about the importance of the ability to handle complexity, and which features and functions to look for.
Ability to Handle Complexity (Products, Prices, Quotes)
Customers have very different needs in regard to complexity of their products, prices and quotes. For example, it is different if a user wants to configure a car (the product), which has thousands of part numbers, or if they want to configure a table or a watch that has a handful of part numbers.
If the complexity of their products is high, they need a powerful configuration engine. This means, for example, that the configuration rules can be set up as formula-based rules (similar to Excel formulas) or as script or programming-based rules (think Java, etc.). Companies with simpler products require less powerful configuration engines.
Some customers have a high complexity regarding their product pricing. Meaning for example that every product price for every customer is different, and that every quote has 200 different products. There are CPQ solutions that are focused on the pricing capability, and they typically show this by saying they provide the ‘P’ in CPQ.
Other customers want to have "very attractive quote documents", for example, with a customized look and feel, product visuals, and 2D drawings. In this case, they focus on the ‘Q’ in CPQ.
Future CPQ customers should know what kind of complexity they require in each area (Product, Price & Quote) before they look for CPQ solutions in order to save time and budget.
Feature & Function Focus
A number of CPQ solutions are ‘all-in-one solutions’, meaning they do provide basic Customer Relationship Capabilities (CRM), CPQ, eSignature, Document Management including Contract Management, visualizations like 2D, 3D, Augmented Reality (AR) and Virtual Reality (VR) ,and potentially many other capabilities.
These solutions do not always provide a best-in-class experience in each area, but they require fewer integrations to third-party software tools, which is important to some customers.
Other CPQ solutions are "specialized solutions", meaning they really focus on the core CPQ capabilities and partner with other software vendors for specific capabilities as needed. For example, they do not develop their own eSignature tool or CRM capabilities but develop partnerships with third-party software vendors as needed.
Future CPQ customers should decide what is important for their business now and in the (near) future. Do they value more an ‘all-in-one package’, or do they need best-in-class solutions for each area?
Next in our series on what to look for in a CPQ solution: Learn about some of the basic integration requirements for a CPQ solution, in addition to more advanced ones that your organization might require.