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Yale Door

XaitCPQ provided Yale Door with an improved customer experience by enhacing its ecommerce website with a fast, engaging and interactive product configurator.

Kris Sæther

Chief Commercial Officer

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Who is Yale Door?

Yale is one of the most recognisable and trusted brands in the world. It has been leading the way in home security since 1843 and protects millions of homeowners in over 125 countries. The company’s mission is to keep people safe. Yale Door is the UK’s leading supplier of composite doors, all of which have a 10 year guarantee, lifetime support and access to a dedicated installation and support team.
 

The challenge:  An  eCommerce website with an internactive product configurator

Yale Door wanted to enhance its ecommerce website with a fast, engaging and interactive product configurator. In addition to providing an improved customer experience, it had to allow new products and rule changes to be quickly and easily introduced without requiring help from an external supplier. Importantly, the company wanted to streamline workflow processes by using the configurator both on its website for end-user customers and within its ERP system for installers and employees.


XaitCPQ  was asked to provide a solution that would:

  • Improve the customer experience
  • Simplified system management
  • Easy access to configurator from existing systems
  • Streamline workflow processes
  • Evaluation process
  • Project Management Expertise
  • Fast Deployment
  • Easy to use

With a track record of successful deployments, XaitCPQ’s experienced project team gave us high levels of confidence that the installed system would integrate effectively with our legacy systems and meet all our business expectations. It is so easy to use and gives us greater control over the way that customers can interact with our ecommerce website as well as how we collaborate with our installers.”

 - Lee Conlin, IT Team Manager at Yale Door

The solution: Improved sales conversion with XaitCPQ

As soon as the system went ‘live’, it was clear that visitors to the website were engaging positively with the product configurator. This has increased both sales and revenues
 
Using the same configuration rules within Microsoft AX business applications and the website, XaitCPQ has allowed workflow processes to be optimised. It also provides installers and employees with instant access to all relevant sales and customer information.
 

Automate and Scale…

XaitCPQ seamlessly integrates with Yale’s website and Microsoft AX business applications to automate the order generation and fulfilment processes. By eliminating manual workflow processes, Yale has been able to increase order accuracy, speed up the delivery process and provide an even better service to customers.
 
Once complete, the organization will then make the system available online for its channel partners to prepare and price their own work. The system calculates and stores agreed prices and discounts for each partner.  
 

Change and Disrupt…

XaitCPQ is far more than just a product configurator as it reaches into every area of our business, bridging information and functionality gaps by seamlessly integrating with our ERP system and web application. It extends both the functionality and ROI of our legacy systems, allowing us to consolidate our leading position in the market.” 

 - Brian Onions, Managing Director at Yale Door