Customer story:

Stored Energy Systems Estimates Half a Salesperson in Savings with XaitCPQ 

SENS, a leading supplier of high-reliability DC power systems, battery monitoring and chargers to provide uninterruptible power to critical infrastructure applications, serves clients across various sectors including data centers, utilities, oil & gas, communications, hospitals, plant manufacturing and marine. They have streamlined their complex quoting process to save time and expedite products to market.

Today, instead of traditional tools, manual labor, and back-and-forth with internal product experts, they are delivering high-quality, error-free quotes faster.

Business outcomes:

  • Eliminated manual quoting efforts
  • Error-free configuration and pricing
  • More consultative selling
  • More rapid go-to-market
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Region
United States

Company size
50+

Industry
Manufacturing

Solution
XaitCPQ

Manual Configuration and Pricing Errors and Delays

SENS, known for their on-time delivery rate exceeding 98%, faced several challenges that echo throughout the energy sector. Their quotes are large and complex, and manual effort was impacting their ability to keep up with volume and growth.

SENS aimed to solve these challenges:

  • Limited tools, including spreadsheets with macros.
  • Complex quote configuration and pricing rules.
  • Managing complex upsells and cross-sells.
  • Manual effort and copy-paste tasks
  • Back-and-forth with internal product experts for pricing and validation.
  • Slow quote turnaround time.
  • Limited quote and activity visibility.
  • Back-and-forth between systems.

About Stored Energy Systems (SENS)

SENS is a leading designer and manufacturer of integrated power systems, battery chargers and battery monitoring solutions that minimize risk of critical system downtime.

Their products support power generation & distribution, oil & gas production, communications, data centers, manufacturing, hospitals, water and wastewater treatment, transportation, banking and finance, and military facilities.

“We were growing so fast. And we wanted to sell as soon as innovations were ready. Everyone could see we wouldn’t be able to handle the volume with traditional tools and manual effort without the right solution.”

– Nicole Mushrush, Sales Enablement Consultant, SENS

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Time and Cost Savings

Mission-critical systems depend on high-quality power electronics and energy storage from SENS to stay operational during utility blackouts. From oil and gas and utilities to hospitals and plant manufacturing, XaitCPQ helps them serve more clients faster with the same level of accuracy and quality.

Today, SENS has overcome their challenges with manual effort, quote compatibility and validation, and visibility. In fact, they’ve streamlined their quoting process to save time which created greater capacity for more quotes.

  • Greater Efficiency. Automated product configuration and pricing. Eliminated errors and back-and-forth with internal product experts. Gave back significant time to the service team and sales.
  • Greater Productivity. Automated upsells and cross-sells with compatible recommendations. Integration eliminates back-and-forth between systems. Higher quote volume achieved.
  • Faster Go-to-Market. Increased visibility into solution variables for a more consultative sales strategy. Reduced new solution launch complexity, getting the right information into sales hands faster.
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“XaitCPQ is a game-changer. Our teams are saving time and money by automating the quoting process end-to-end. This has eliminated wasted time and increased our capacity for more quotes to serve more clients faster.”

– Nicole Mushrush, Sales Enablement Consultant, SENS

“A No-brainer Decision”

After evaluating five or six different CPQ solutions, Stored Energy Systems selected XaitCPQ for its functionality, adaptability, time-to-first-value, and scalability.

“XaitCPQ delivered the tools we needed to achieve our growth goals. Error-free quotes? Easy to update and maintain? Cost savings? Management agreed XaitCPQ was a competitive advantage and a no-brainer decision.”

  • Configuration: Expertise is baked-in for automatic validation on product and service configuration and pricing , as well as suggested upsells. “Users don’t have to keep track of a new option and what goes with new enhancements that we release every month.”
  • Dynamic Pricing Variables: “Delivers complex logic, not just choose this or that, but managing dependencies of four or five selections at once.
  • Centralized Rules: “We don’t waste time looking up the rules or the model code, it’s built-in. There’s no need to make a call, which gives time back to the sales and service team.”
  • Integration: Hubspot integration eliminates switching between systems. “There’s a button in the Hubspot deal that opens XaitCPQ and keeps everything synced.”
  • Automation: Eliminate manual data entry, validations, and corrections to increase accuracy, speed up the delivery process. Automatically pull pricing into quotes.
  • Implementation: “Xait was the only vendor who wanted to make the product work for us, not make us work for the product. Others were all about features, and most didn’t understand us or our needs. Bill Barlas understood our needs and built us a working model to demonstrate why XaitCPQ stands out.”
  • Visibility: Better view of pipeline, upstream and downstream. “Everything gets documented. Go upstream to see what was originally quoted. Go downstream to see the PO. If anything is odd, you can see exactly what happened.”
  • Clone Quotes: “The integration lets you clone a deal and a quote. Some are 20 - 30 line items you don’t have to recreate from scratch.”
  • Order Management: Via the HubSpot integration, Order Management has access to the details of what was quoted, ensuring ongoing accuracy from quote to order.
  • Time-to-First-Value: “We expected it to take twice as long, but just four months after signing the contract we were seeing value based on the foundation and incremental improvements.”
  • Self-Reliant: “As soon as it’s ready we can sell it! For us and the speed of our business that’s huge.”

“XaitCPQ delivered the tools we needed to achieve our growth goals.”

– Nicole Mushrush, Sales Enablement Consultant, SENS

Today, thirty sales users, use XaitCPQ to deliver error-free quotes faster. In fact, Stored Energy Systems estimates that XaitCPQ saves them the time of half a salesperson, driving up productivity to meet growth goals.

“Everyone’s looking for a competitive advantage. The fact that we don’t have to call an expert for information, that we have that intel at our fingertips, is a huge productivity and service win for us and our customers.”

  • Error-free Quotes: Automated product and service configuration and pricing has eliminated errors and validation processes.
  • Faster Go-to-Market: Easy updates and maintenance make new solution information immediately available to the sales team.
  • Time Savings: Automated workflow and validation has increased order accuracy and sped up delivery for even better customer service.
  • Guided Selling: Centralized business rules and baked-in expertise have streamlined spare parts upselling and clarified available product options.
  • Scalability: Efficiency and productivity have increased capacity and volume to meet growth goals.

With XaitCPQ, Stored Energy Systems has simplified their quote generation and management, streamlining workflow and increasing quote and order accuracy, and speed. This efficiency has led to faster go-to-market, with increased sales, and revenues.