As a leading global benchmark in infrastructure design and construction, SADE, a subsidiary of NGE, structured its commercial approach by deploying the XaitProposal solution.
Objectives: Optimize team efficiency, harmonize content governance, and maximize the qualitative impact of commercial proposals and technical documents (mémoires techniques).
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XaitProposal deployed since 2018
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248 users, including 11 on XaitWebProposal
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14 proposal masters (templates)
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18 lead administrators driving content governance
- Best-value win rate multiplied by 7: from 1% using Word-based technical proposals to 7% with "Sade in the Box" on a "best-value" basis (selected without being the lowest bidder)
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Annual governance featuring regional leads and near-real-time content updates
Region
Global
Company size
6000
Industry
Networks & Infrastructure
Solutions
XaitProposal, XaitWebproposal
Challenges: Standardizing Brand Identity and Capitalizing on SADE’s Commercial Expertise
Prior to 2018, proposal management at SADE suffered from siloed operations. Each regional department or estimator drafted their documents and technical proposals independently in Google Docs, followed by Microsoft Word.
This traditional approach presented three major commercial drawbacks:
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Inconsistent branding and commercial terminology across regions.
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Time lost on formatting, to the detriment of the proposal's core quality and substance.
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Difficulty capitalizing on collective intelligence and local technical expertise.
Observation from Stéphane Wuilque, Business Development Director France:
"Until 2018, everyone had their own Google Docs or Word template, it was entirely individual. Among my goals at headquarters, I needed to harmonize our commercial bids, particularly for public procurement. The challenge was to pool knowledge and standardize bid presentation." “We needed to capitalize on our collective intelligence so that what is being done in Strasbourg, Lille, and Marseille, for example, could be replicated elsewhere.”
SADE evaluated several market solutions before making its final selection.
About SADE
SADE, a subsidiary of NGE, is a public works company with over 100 years of experience.
It specializes in the design, construction, rehabilitation, and maintenance of networks (water and energy) and infrastructure (civil engineering and underground works) in France and internationally.
As an actor in ecological transition, it promotes low-carbon, innovative technical solutions benefiting public and industrial clients, the planet, its teams, and local communities.
“After comparing several market players, our choice was Xait. The solution offered the best features, a reassuring product vision backed by a clear roadmap, and excellent integration with our existing tools.”
– Stéphane Wuilque, Business Development Director France
The Solution: Deploying XaitProposal, a Project Built Around Knowledge Sharing
An Agile 6-Month Deployment
The creation of new proposal masters (nuclear, networks, infrastructure) was coordinated by a full-time cost estimation specialist. This document centralization effort relied on local working groups to adapt precisely to the specific requirements of each client profile.
"We pooled baseline content and rewrote bid templates for every business line and target audience—down to short, few-page offers that now simply need personalization."
- Stéphane Wuilque, Business Development Director France, SADE
Collaborative Governance and Annual Quality Audits
The successful adoption of XaitProposal relies on a rigorous governance structure established by SADE:
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18 lead administrators and 14 master templates for SADE and its subsidiaries structure the proposal repository.
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A network of regional leads escalates the best commercial practices from each territory.
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Annual expert audit: Two months prior to the review committee, legal, quality, and technical experts review and update the technical and regulatory chapters of the various master templates.
“Our governance relies on domain experts, annual meetings, and regional leads. The leads identify best practices from their regions to enrich the national repository, which are then validated by committee.”
– Stéphane Wuilque, Business Development Director France
Near-Real-Time Content Updating
One of the most striking benefits of the platform is its responsiveness to geopolitical or regulatory shifts.
"An event like the crisis in the Strait of Hormuz can create supply chain timeline constraints. Our legal department writes a few lines, and within an hour, it's integrated across all our templates. The user gets the update immediately. Because our templates are centralized, we apply changes instantly for hundreds of people across France. That is a massive advantage."
- Stéphane Wuilque, Business Development Director France, SADE
Use Cases: Public and Private Sector Tender Responses & Technical Proposals
SADE relies on XaitProposal to respond to RFPs by authoring technical proposals for both public tenders and private market contracts.
Complementary PDF & Web Capabilities (XaitWebProposal)
While PDF format remains mandatory for public tender submissions, SADE leverages mini-sites generated via XaitWebProposal to stand out during oral presentations and proposals for private industrial clients.
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Brand Modernization: Integration of videos, custom tabs, and seamless hyperlinks, eliminating heavy, cluttered appendix attachments.
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Positive Client Feedback: "Clients find the proposal much easier to read and better structured. They tell us: 'You actually took the time to tell us a story.'"
“The web mini-sites generated through XaitWebProposal pleasantly surprise clients and strengthen the impact of our commercial proposals. Certain content links directly back to our corporate website, avoiding bulky attachments. The client clicks and accesses official updates directly—giving us complete confidence that the information is current.”
– Stéphane Wuilque, Business Development Director France
XaitProposal / "Sade in the Box": Daily Use and Benefits
"The tool evolves frequently, and we can clearly see product growth and responsiveness to our feedback."
- Stéphane Wuilque, Business Development Director France, SADE
Beyond content centralization, XaitProposal’s adoption by SADE’s estimation teams stems from practical, industry-tailored features that eliminate daily friction:
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Initial Proposal Configurator (Dynamic Questionnaire): XaitProposal generates an initial technical proposal draft in minutes based on a smart dynamic questionnaire, preventing users from starting from a blank page.
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Outline Mode: Chapter structure adjusts instantly to align with client RFP requirements.
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Knowledge Base: Anything not included in the primary master templates is stored in the knowledge repository. Users enjoy full flexibility to enrich proposals with specific texts or imagery.
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Automated Formatting: Branding for SADE or its subsidiaries is applied automatically across the entire document. Estimators no longer waste time on manual formatting, guaranteeing an impeccable, consistent brand image.
"If a client has specific requirements regarding the proposal outline, we can adapt the structure in two clicks: I move the chapter the client wants to see second, and the entire block follows. Since then, I’ve never heard 'Yes, but the client asked for X and the template doesn't support it.' I reorder blocks as I wish, and the entire document adjusts instantly."
- Stéphane Wuilque, Business Development Director France, SADE
“The win rate for best-value proposals jumped to 7% with XaitProposal, compared to 1% for traditional Word-drafted documents.”
– Stéphane Wuilque, Business Development Director France
Client Feedback: A Clearer, More Compelling Story
"From the moment we deployed the tool, client feedback was striking. They immediately praised much clearer, better-structured bids, highlighting that we had taken the time to 'tell them a story.' Xait taught us to write more effectively by eliminating conflicting visual styles in favor of global consistency that makes reading effortless."
- Stéphane Wuilque, Business Development Director France, SADE
SADE refreshes its visual identity every two years with a clear goal: remain aligned with visual trends and deliver modern, forward-thinking documents.
Results: Significantly Higher "Best-Value" Win Rates
SADE directly measures tool performance through its selection rate on a "best-value" basis—meaning sales wins secured on perceived quality and client criteria rather than simply being the lowest price.
Across a historical sample of 20,000 deals, the impact is undeniable: the win rate for best-value offers jumped to 7% with the tool, compared to just 1% for traditional Word-drafted proposals.
Beyond sales performance, centralization guarantees absolute legal and regulatory compliance:
"When comparing an isolated Word proposal to a 'Sade in the Box' offer, we secure our bids by instantly embedding the correct Labor Code article in the right section."
- Stéphane Wuilque, Business Development Director France, SADE
“Clients select us based on a radically superior proposal quality. The time saved on formatting is reinvested into technical content relevance.”
– Stéphane Wuilque, Business Development Director France
Conclusion & Outlook: AI Serving Technical Proposals
A Reflexive Tool, a Differentiating Offer
In seven years of usage, Sade in the Box has evolved from an internal harmonization initiative into a true driver of commercial performance. By centralizing content, securing regulatory updates, and professionalizing output presentation, SADE transformed what was once an isolated task into collective intelligence powering every tender response.
With the progressive arrival of AI via XaitAssistant, and ongoing testing to extract optimal content directly from internal repositories, SADE is already preparing the next phase of its transformation.
“What excites us enormously is creating commercial proposals where AI retrieves the best content from our own data assets. We don't want a generic generative AI, but a dedicated AI trained on our company's specific vocabulary and technical expertise.”
– Stéphane Wuilque, Business Development Director France