Customer story:

Ability is Securing More Deals and Generating More Revenue with XaitPorter

Ability, one of Norway’s leading suppliers of facility management and property management services, serves customers across 75 different countries. They have streamlined their large, complex proposal process to increase quality and volume with.

Today, instead of wasting time with outdated tools and time-consuming production, they are delivering higher volume, higher quality proposals and securing more deals.

Business outcomes:

  • More revenue, more jobs created
  • Accelerated production
  • Automated manual tasks
  • Reduced errors and rejections
Ability logo

Region
Norway

Company size
1300

Industry
Facility Services

Solution
XaitPorter

 

Outdated Tools and Time-Consuming Production

Ability, known for having sustainability at the root of everything they do, faced several time-consuming challenges that echo throughout the facilities management industry. Complex tender proposals, spending too much time on each proposal and quality assurance, not enough proposals submitted, and a high margin of error.

About Ability

Ability is one of Norway’s leading suppliers of Facility Management and property management services, cleaning, canteen operations, hotel cleaning, and landscaping services. Ability has 1,300 employees from over 75 different countries. Ability’s head office is located in Bergen, with regional offices in Oslo, Stavanger, and Trondheim. Ability covers the entire country, from Lindesnes to Hammerfest. They also have a network of other partners around the country. More than 800 clients use their services.

“We spent a lot more time on each proposal, which meant we couldn't respond to as many RFPs. We also had to spend more time on quality assurance of the bids than we do now before we submit them.”

– Anne Gro Haga, National Sales and Bid Manager, Ability

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  • Outdated Tools: Ability created all of their proposals using Word. It took them a long time to produce each proposal, as well as to ensure quality.
  • High Margin of Error: “A proposal isn't written from scratch every time. There's a lot of content you reuse. When you do it in a solution that's not made for large, complex documents, you risk making mistakes."
  • Manual Process: “To ensure everything was covered, structured correctly, etc., we relied on coworkers to review the proposals.”
  • Time-constraints: “Say you're reusing content from previous bids. The content must be tailored to fit your current client's needs. Otherwise, you risk making them feel that your proposal is generic and irrelevant to them.”

Ultimately, Ability realized there was too much margin of error. They began searching for a solution that would meet their requirements.

XaitPorter screen mockup with logo

“Compared to previous years, the margin of error on submitted proposals has significantly decreased. Also, we have seen a rise in volume since using XaitPorter. In some years, fewer RFPs may have contributed to the increase, but it’s mainly due to our increased ability to handle work.”

Anne Gro Haga, National Sales and Bid Manager, Ability

Revenue-generating Outcomes

Today, Ability has overcome the manual effort and slow production challenges they faced. Now they are delivering higher quality proposals faster that stand out from the competition.

  • Greater Efficiency. Production tasks, including client-specific structures, table of contents, and compilation are automatic, reclaiming time wasted fixing documents. 
  • Greater Productivity. Access to relevant, up-to-date master content accelerates development, saving more time for personalization.
  • Greater Volume.  The increased ability to handle work has seen a rise in volume, while consistency and accuracy has led to fewer rejections.

“That fascinated us. BP's needs were similar to ours. We contacted Xait, and they demonstrated XaitPorter to us. We decided to start using it. We work a lot on public tenders, which are sent out regularly. Typically, there are two-year and three-year contracts. You lose some of them, so you need to downsize or let employees go. XaitPorter helps us win more contracts, which allows us to retain and even hire more employees.”

Anne Gro Haga, National Sales and Bid Manager, Ability

“XaitPorter Helps Us Win More Contracts”

Ability first heard about XaitPorter when they read that oil major BP used it for their licensing rounds on the Norwegian Continental Shelf.

  • Master Documents: “We have structured the master document to make each offer streamlined and well-organized. When we start working on a bid, we use the relevant chapters from the master document. It's always getting updated, with new chapters and subchapters. Each request for proposal from our clients vary to a great extent."
  • Content Library. “Continually working with the master document in the backend ensures that quality doesn't suffer because of quantity. We get a triad of benefits: faster production, more proposals submitted, and better proposal quality.”
  • Predefined Templates. Takes the guesswork out of commonly used content while maintaining a consistent structure throughout development of more unique requirement responses.  
  • Table of Contents: “We work with proposals containing numerous chapters and subchapters and spanning up to 350 pages. The table of contents automatically adjusts as we move chapters up and down. We were not able to do this with the tool we used in the past.”
  • Compilation: Ability can compile all of a bid's requirements into one document, such as qualification requirements and proposal letters.
  • Readability: “When potential clients get our proposal, they can click on the chapters according to what they want to see. They don’t have to search through a large number of documents that are uploaded to their portal.”
  • Client Success: “We received comprehensive training from Xait to ensure that we could use all the features of XaitPorter. The client Success Team at Xait is available to help us if we need assistance.”

“It’s what we use to create all our proposals, and we’re able to structure them according to each client’s bid requirements. On this basis, we add qualification requirements, solution, proposal letter, price charts, and any other required documents. Then we export it as a complete document when it's time to submit.”

– Anne Gro Haga, National Sales and Bid Manager, Ability

Numbers Don’t Lie

When creating bids and proposals with file-based solutions and desktop publishing tools, proposal teams have to deal with the following “law of nature”: When quantity goes up, quality goes down. It's up to you which one you choose. The ideal proposal productivity situation would be to meet both quality and quantity targets.

The ideal proposal productivity situation would be to meet both quality and quantity targets.

  • Time Saved: Less time spent on tedious, manual tasks and more time spent on value-added activities that improve proposal quality. 
  • Improved Quality: More time to tailor to fit current client’s needs, and relevant quality that stands out from the competition in the marketplace.
  • Fewer Risks: “Compared to previous years, the margin of error on submitted proposals has significantly decreased.”
  • Fewer Rejections: “I went back through the lists one day to see if anything had changed. And it had. Almost none of our proposals have been rejected since we started using XaitPorter.”
  • Volume Increase: “We have seen a rise in volume since using XaitPorter. In some years, fewer RFPs may have contributed to the increase, but it’s mainly due to our increased ability to handle work.”
  • Revenue Increase: More proposals and fewer rejections means revenue from new sales has increased.  

With XaitPorter, Ability has streamlined their tender proposal process and improved their competitiveness. Today, they are winning more projects, creating more jobs, and increasing revenue.

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“Working with a tool that allows you to structure and reuse large amounts of text, and to retrieve proposals you've already submitted, means that you can work with a level of quantity and quality you've never experienced before.”

– Anne Gro Haga, National Sales and Bid Manager, Ability