News and Events

Xait We Are Hiring Austin Join our Team

Xait Inc. is hiring: Xait Client Services Support Associate

General:

The role of Client Services Associate provides professional customer service for the XaitPorter software application and to support external and internal clients using XaitPorter. You must use professional written and verbal communication when working with support tasks.Assist clients, Key Account Managers, Sales, Server Operations, and Development with questions, problems, or software-related concerns using XaitPorter. Provide internal teams with support on XaitPorter setup projects for new or existing clients. Maintain excellent documentation for support-related tasks, escalate support tasks according to client-specific Service Level Agreements (SLAs), and contribute to support knowledge base documentation.

Scope:

Client Services Associate includes application support, application support documentation, software error testing, tracking of tickets/client communication, and supporting internal XaitPorter support requests.

Reports to:

Client Services Manager

Responsibilities:

  1. Work with Client Services team to serve as phone and email support representative for software application to global client base
  2. Build trust with clients by providing excellent support services
  3. Keep timely attendance on all scheduled work shifts and provide advanced notice of requested time off to support multi-shift requirements
  4. Handle all support tasks in correlation with Xait&#;s required SLA and ITIL practices
  5. Provide timely feedback to client requests regarding software performance or error reporting
  6. Authenticating any reported application bugs
  7. Report according to SOP any authenticated errors to correct internal organizations
  8. Use of internal business systems like Zendesk, Jira, and others for daily SOPs on support-related tasks for internal and external clients
  9. Escalate issues to Tier and support groups
  10. Follow-up with internal teams on outstanding support issues to ensure excellent client communication
  11. Collaborate with Organizations (Server Ops) to ensure proper system support for client experience
  12. Log all client feedback appropriately and escalate to management in situations of urgency
  13. Properly communicate with clients regarding all resolved tasks
  14. Contribute knowledge base articles to improve self-help portal
  15. Assist Academy on client documentation requirements for new releases and functional training materials
  16. Attend scheduled Client Services Meetings to peer review support performance and overall system procedures
  17. Participate in maintaining metrics for client-related performance indicators
  18. Provide requested data to internal members for client-related tasks
  19. Keep and grow clients

Client Services Associates may be called on to assist Key Account Managers with consulting, setup, or training projects related to the implementation or support of clients. These projects can be varied and are scoped by the Key Account Manager, such as:

  • Migration of document projects between platforms
  • Adding or changing users
  • Creating/Managing templates
  • Working with administration setup tasks
  • Adding / building client requested content

Documentation and Communication:

  1. Provide professional documentation on support-related tasks
  2. Maintain ongoing client updates with complex, urgent, or high level tasks
  3. Review and hand-off tasks for ongoing support between shifts
  4. Use of professional phone etiquette at all times
  5. Communicate regular updates regarding at-risk issues for client to appropriate Key Account Managers

Experience Preferred:

  • 2+ years heavy client service experience
  • 2+ years software support client experience
  • Ability to demonstrate problem solving and decision making skills
  • Knowledge or application use of Zendesk and Jira applications
  • Basic understanding of networking, internet, and operating systems for PC and Mac
  • Must be able to work both day and night shifts

Education:

  • Bachelor’s Degree Preferred

Additional preferences

  • Advanced knowledge of Microsoft applications
  • Word processor software
  • Desktop publishing
  • InDesign
  • Standard business documentation requirements

Benefits

Besides getting to work with a great team in Austin, Texas, you will get to work in an international company with office locations in Norway and the UK. Our company has a lot of growth and tends to promote within our culture, so there is plenty of room for professional development.

  • Health, vision, dental, 401K
  • Ample vacation (3 weeks and 10 holidays)
  • Easy going team of collaborators
  • Supportive and direct professional environment
  • Awesome team culture and values
  • Professional development corporately encouraged
  • Principals only. Recruiters, please don’t contact this job poster.
  • do NOT contact us with unsolicited services or offers
  • OK to highlight this job opening for persons with disabilities

If you want to apply for the position of Client Services Support Associate, please go to the job listing on Craigslist


Xait We Are Hiring Austin

Xait Inc is hiring: Client Xperience Manager

Job Description:

Client Xperience Manager (CXM)

Location

Austin, Texas

General

Charged with providing support for Xait (internal & external sales clients) to respond with a professional business document,based upon external clients request. This includes, but not limited toannual reports, reporting, proposals, procedures, tenders. Assist with the implementation of training and assisting with identifying key “Power-user” of application within client’s organization. Including the development of tools that the organization can use to improve  clients execution of creating a high quality document worldwide. The role of the Client Xperience Manager is to implement, support and provide training aligned with new or existing Sales processes. Also, will contribute and ensure potential and existing client growth and success.

Scope

Client Xperience Manager includes implementation, support, tracking performance and training

Reports To

Director of Operations

 

Responsibilities

  1. Assist with creating and/or implementing process delivery for internal or external clients
  2. Ensure SOP’s are adhered to within organization
  3. When required, may assistTraining Center to update training material or reference mat
  4. Assist and coordinate clients identified “Power-user” or champions with appropriate training material
  5. Tracks and follow-up with Director of Operations and Client Service Manager all feedback from clients (bug, idea submissions, etc.)
  6. Ensure process and client communication is consistent between Xait and “Power-user” or administrators through teleconference or meetings
  7. Implements tools that execute processes more efficiently to accomplish the business objectives
  8. In accordance with Training Center guidelines to perform training, evaluating and reporting
  9. Attends conferences/meeting with clients, as required
  10. Training and Data Management
    1. Collaborate and leverage Client Service’s team to provide appropriate level of support for Xait clients “Power-user” or administrators
      1. Assist with implementing client’s project forecast
        1. Communicate the importance of ensuring the “Power-user(s)” have complete knowledge and awareness of how to use XaitPorter, and consistently deliver high quality training within client’s organiz In doing so, clients will be empowered to deliver a high quality document with more effectiveness and efficiency.
        2. May be called upon to assist Xait clients as a bid coordinator for bids, working with the client tender/project manager to engage all involved, integrate and assist client’s Bid Manager/Project manager with non-commercial content for delivery of an invitation to tender or project.
          1. Assist in business process redesign, as needed
          2. Implement a new tool to automate future client data from Xait’s BI
          3. Assist with creation or implementation of KPI’s:
            1. client utilization
            2. function utilization
            3. license utilization
            4. training
            5. client satisfaction
            6. score card
            7. storage
            8. geolocation usage
  11. Process Monitoring/Reporting

The CXM will report any potential problems, opportunities or other relevant information to the Account Executive (AE). Will also include the AE as soon as there is a need to expand the contract.

Tracks metrics and provide Key Performance Indicators (KPI’s) to measure adoption of application process and usage. Which includes:

  1. training
  2. # of users
  3. projects created
  4. win/Loss Data
  5. case studies
  6. testimonials

 

Documentation and Communication

  1. Provide documentation of business systems, which is understood by clients and consuming functions
  2. Solicits input from clients regarding client feedback
  3. Work with functions (ServerOps) and organizations on application updates, enhancements and future versions of business systems
  4. Communicate regularly with client’s “Power-user” or administrators using all modes of communication (Training, Conference Calls, Web-cast, etc.)

 

Experienced Preferred

2+ Proven understanding of authoring and collaborative process

2+ Project Management Experience

2+ Sales/Marketing

1+ Business Intelligence tool

 

Special Knowledge and Skills

Experience and strong background in business systems, including database management and analytic tools.

Understanding marketing applications design and implementation

Experience in sales and marketing processes

Knowledge of management systems and the interaction with business process

 

Interpersonal Skills

  • Outstanding written and oral communications skills
  • Effective facilitation skills for projects and teams
  • Strong interpersonal and analytical skills; able to influence change and solve problems
  • Highly motivated with the ability to work with various cross-functional teams
  • Keen systems aptitude, innovative and pragmatic
  • Committed to Active Listening
  • Creative problem solving and solution creation

 

Physical Requirements/Working Conditions

Able to travel – when required to train, present and communicate to clients

 

If you want to apply for the position of Client Xperience Manager, please send a cover letter and your resume to jill.nordahl@xait.com


Xait ISO 27001 Certified

Xait receives ISO 27001 Certification

Xait is awarded the Certificate of Conformity to the ISO 27001 standard after successfully passing an audit by PECB.

Xait demonstrates commitment to safeguarding sensitive and confidential data. Due to the expanding scope and volume of regulations, the way firms consume data and engage with their data providers is evolving, with new requirements for enhanced levels of flexibility and efficiency in their data management processes. Xait meets the highest international security standard. ISO 27001 is an internationally recognized information security management standard which ensures that a business has stringent processes in place to identify, manage and reduce risks to information security.

“Xait has adhered to the ISO 27001 standard for many years. It has helped us improve the information security for Xait and our clients in a structured way. On behalf of Xait, I am very pleased to receive a formal acknowledgement,” exclaims Mr. Hans Lie, CISO in Xait.

A quick look at the three most important areas the ISO 27001 covers:

  • An overarching process to ensure that infor­mation security controls continue to meet information security needs for both your organization and its customers on an ongoing basis.
  • It designs and implements a comprehensive set of information security controls and other risk management measures to address those risks that are deemed unacceptable.
  • It systematically examines the organization’s information security risks, taking account of the threats, vulnerabilities, and impacts, and has measures in place to manage or reduce them.

“Information is an extremely valuable asset that we handle with great care in Xait. When properly managed, it allows both Xait and our customers to operate with confidence. Xait’s information security management is an important part of our business model that ensures the confidentiality, integrity and availability of our customers’ information,” says CEO Mr. Owe Lie – Bjelland.

What is ISO/IEC 27001

ISO/IEC 27001 formally specifies an Information Security Management System (ISMS), a suite of activities concerning the management of information risks (called ‘information security risks’ in the standard). The ISMS is an overarching management framework through which the organization identifies, analyzes and addresses its information risks. The ISMS ensures that the security arrangements are fine-tuned to keep pace with changes to the security threats, vulnerabilities and business impacts – an important aspect in such a dynamic field, and a key advantage of ISO27k’s flexible risk-driven approach as compared to, say, PCI-DSS.

The standard covers all types of organizations (e.g. commercial enterprises, government agencies, non-profits), all sizes (from micro-businesses to huge multinationals), and all industries or markets (e.g. retail, banking, defense, healthcare, education and government). This is clearly a very wide brief.

Certified compliance with ISO/IEC 27001 by an accredited and respected certification body is entirely optional but is increasingly being demanded from suppliers and business partners by organizations that are concerned about the security of their information, and about information security throughout the supply chain or network.


Marcura is committed to streamlining the processes of the shipping industry

Marcura launches MarDocs™ with the use of XaitPorter

In line with its commitment to respond to the needs of its customers in the maritime industry, Marcura recently launched MarDocs, a collaborative cloud-based tool for charterers and brokers to manage fixtures. In order to improve the efficiency, security and control of the fixture contracts in the new system, Marcura partnered with Xait, the software development company behind XaitPorter, an Application-Platform-as-a-Service (aPaaS).

MarDocs completely changes the way a broker and charterer engage in agreeing or amending fixtures, removing the need for ‘as per last’. Further, MarDocs is designed to remove time-consuming and repetitive tasks whilst delivering a solution that reduces risk and cost.

According to Adrian Challinor, the MarDocs Product Director: “With MarDocs, we have created a solution that solves the industry’s need for automating the creation of charter party documentation. We believe that by using XaitPorter as part of our solution, we have substantially sped up our time-to-market, allowing us to quickly launch a solution that the industry has needed for a long period of time.”

According to Kris Sæther, Chief Commercial Officer of Xait: “We are very pleased to work with a professional organisation such as Marcura, and that they have chosen Xait and XaitPorter. This is also an important step for Xait, as Marcura is our first client with a commercialized solution using XaitPorter as an aPaaS.”

To learn more about Marcura visit: www.marcura.com

MarDocs is a subsidiary of Marcura.

Further information:
Adrian Challinor, Product Director, MarDocs, +44 786 029 0883
Kris Sæther, Chief Commercial Officer, Xait, +47 488 95 880


Viking Venture invests in Xait AS

Viking Venture invests in secure complex document collaboration

Viking Venture invests in the Norwegian company Xait AS. The company has developed XaitPorter, a document collaboration and production tool used by major corporations globally.

Xait AS was founded by CEO Owe Lie-Bjelland and CFO Arnt Jørund Andreassen in 2000 and has grown to be a major player in the market for production of complex documents. The company has implemented a cloud based offering with a subscription based business model. XaitPorter is used by corporations when producing complex documents such as tenders, proposals, reports, governing documents and project documentation. The software supports both the production and formatting dimension as well as the project management, review and approval dimension of document production.


Produce consistent tenders globally – save 50% of your time

Shawn Le Maitre Sales & Marketing Manager with PTC talks about how they have leveraged XaitPorter to produce consistent tenders globally, saving at least 50% of their time.

 

I save at least 50% , probably more of the time I would normally need to do it

Shawn Le Maitre Sales & Marketing Manager with PTC

Learn how XaitPorter can help

Create consistent tenders globally, in less time, work Smarter.Tell me more


APMP NCA mid atlantic conference 2016

Xait at the APMP-NCA Mid-Atlantic Conference & Expo 2016

Xait will be exhibiting at the APMP-NCA Mid-Atlantic Conference & Expo 2016

The annual APMP-NCA Mid-Atlantic Conference & Expo is the largest gathering of industry professionals in the National Capital Area.

The Association of Proposal Management Professionals (APMP) National Capital Area (NCA) Chapter is hosting the annual conference at The Westin, Tysons Corner, on Friday, October 21, 2016. The conference will be a full-day event featuring presentations by business development, capture, and proposal professionals.


Xait at APMP UK Conference 2016

APMP UK Conference 2016

Xait will be exhibiting at APMP UK Conference 2016

APMP UK Conference is the definitive annual event for Bid Professionals.
This year’s theme is “Winning your audience, the DNA of engagement”.

Xait’s team of proposal specialists will be at Booth 6. Be sure to visit us at APMP UK for insights into how you can innovate your bid and proposal process.


Meet Xait at Dreamforce 2016

Meet Xait at Dreamforce 2016

Headed to Dreamforce and San Francisco? We’d love to meet up!

Are you looking to manage all your complex proposals and contract and eager to find a solution that pushes your sales team to the next level?


Xait at Nordic Edge 2016

Xait to Exhibit at Nordic Edge Expo 2016

Smart Cities – Smarter Workers

Produce documents smarter with XaitPorter. XaitPorter can assist throughout the lifecycle for your document process from initial bid packages to management, operation and maintenance documentation.

Work smarter by standardization, automation and reuse of content to produce your documents smarter, more efficiently and with higher quality.


Page 1 of 22123...Last