Who is Par?
PAR Technology Corporation is a leading provider of systems and service solutions to the hospitality industry - with more than 70,000 restaurants in over 110 countries using its point of sale hardware and software. ParTech (PAR) provides technology solutions that optimise the customer experience for independent restaurants through to well-known international chains.
The challenge: automation & speed
PAR wanted to replace its existing standalone quoting solution with a more sophisticated Configure Price Quote (CPQ) solution, and achieve full integration with its Salesforce.com CRM and legacy back office systems. The company also needed a system that would handle quotations of scale - comprising a combination of hardware, software and services.
XaitCPQ was asked to provide a solution that would:
- Be faster & provide more accurate quoting
- Have browser-based access
- Provide seamless system integration
- Easy installation
- Provide a managed service
We were impressed how quickly XaitCPQ understood our business requirements and has gone on to become such a valued member of the team. The company works closely with our in-house staff to proactively drive efficiencies across the business. It really helps us deliver the highest level of customer service”
- Mary Olbric, Sales Operations Reporting Analyst at Par
The solution: The collaboration platform XaitCPQ helps to secure more orders
XaitCPQ ensures that all quotations and supporting documentation are accurate, and of a consistently high standard. It also provides the flexibility to set up customized configurators as new customers are on-boarded - to speed up the production of proposals, and deliver the highest level of service across all customers.
XaitCPQ streamlines the generation of quotes and any subsequent approvals, enabling quotations to be produced rapidly from within Salesforce.com. It automatically generates fully validated Bills of Materials for use by PAR’s legacy ERP system without requiring re-keying or other human intervention.
XaitCPQ is browser-based, allowing salespeople to access and use the system from any internet-enabled location to increase both sales effectiveness and productivity. The configuration tool is quick and responsive in use, even with the largest quotes.
Integrating XaitCPQ with Salesforce.com provides quick and accurate reporting on the status of key accounts to enhance sales productivity and forecasting. It provides PAR with a single view of all activities relating to individual customers, and generates sales pipelines to improve forecasting
XaitCPQ is extremely flexible. We are now looking at smarter ways to use the system across other areas of our growing business to deliver further benefits. It is a core component of our vision to expand the sales channel strategy with eCommerce websites and self-service portals that enable key customers to place orders faster.”
- Mary Olbric, Sales Operations Reporting Analyst
As well as seamlessly integrating with the existing CRM and ERP systems, XaitCPQ provides a platform for growth through integration with other commonly used CRM and ERP systems should PAR decide to change in the future. It also allows additional capabilities, such as website integration and customer portals to be easily added as business requirements continue to evolve. This ensures that the complex rules can be utilised throughout the business and achieve an enhanced ROI over the longer term.
Fully Managed Service
Outsourcing the ongoing support of XaitCPQ system ensures that ongoing changes to product lines, pricing and system maintenance are always completed on a timely basis. The XaitCPQ team proactively suggests functionality improvements to further speed up the production of quotations, improve usability and extend the range of available options.