What is Software Adoption?
Simply put, Software Adoption means upgrading from an old system / software (or system that does not meet your needs) to a new system / software (system that DOES meet your needs). This transfer or conversion process most often happens when a company feels the need to move on to software that is more efficient, versatile and that suits the business better. There are several adoption strategies to implement the brand new system to fit in with the business.
Well, in a way, yes it is. Software Adoption in the wrong hands can mean a considerable amount of money and time investment. Moving to a new system involves much more than seamlessly transferring data from your old system to the new one. There’s upgrading the hardware, training end users to adapt to the new software, troubleshooting and so much more. Enough to make clients a bit queasy! But here are 6 ways in which Software Adoption can be encouraged.
#1: End Users are King- Make sure they know it!
Business automation software is developed with specific users (or team) in mind because they have different skill levels and needs. For example, a CRM software would be developed with the Marketing and Sales force in mind. These are users that don’t have a high level of technical expertise and will only be interested in reading, collating and managing data. If the team is convinced that the software is made with him and his productivity in mind, you may just have overcome the first road block to Software Adoption.
#2 : E-A-S-Y is the way to go
Let’s continue with the marketing team in mind. Have you selected a software that is easy to navigate and use? If your software is what the team needs but not what they can easily use, you lose the battle before it starts. Study the environment that the team is used to, gauge positives and negatives of the current system in use and select software that is user friendly, and highly efficient. An interface design that makes adoption and navigation smooth and hassle free is a definite push in the right direction for Software Adoption in your team.
#3 Plan an Adoption Strategy that adds Value
An adoption strategy that adds value to the entire process is a great positive. It needs planning, planning and more planning … and implementation of course. Setting progressive goals and working your way up, right up to end user training is a must. You need to identify early enthusiastic users and use them to spear head the adoption process. Assure them that you will hold their hand through the process. Albeit clichéd, verbal assurance followed up with reliable Support will most definitely erase any misgivings that the team(s) may have about Software Adoption.
#4 DO NOT disturb!
You can’t expect a business to stand still while you suit them up with the new system. Focus should be given to make the entire adoption process less disruptive. Understand and analyze the current business environment and the process that the team is used to. Try and ease in the new system keeping this in mind. Ensure the team how you will ensure that the incoming software system does not interrupt the workflow; goes a long way in encouraging Software Adoption.
Software Adoption is not limited to implementation of the software. Companies who are looking to adopt new software look far beyond the adoption process. They require end users to be trained, user manuals that can guide a step-by step use of the software and ongoing support. When you assure such a support during and after the implementation process, the enterprise (and its teams) are more likely to overcome their fear of early Software Adoption blunders and accept it with open arms.
#6 Test it out
Understandable, your company will be a little hesitant when it comes to software adoption because they have no way of knowing if the new system will be welcomed very well by end users. Well, give them a way! Let them know you can test it out on a targeted group of users. If the feedback isn’t as enthusiastic as you assumed, correct it and try again until they are satisfied.