COVID-19: Announcement for our clients and business partners

COVID-19: Announcement for our clients and business partners

Eirik Gudmundsen
16. Mar 2020 | 4 min read

COVID-19: Announcement for our clients and business partners

Xait is committed to health and safety and securing operations as usual

Xait hereby wish to inform our clients and partners about the necessary precautions and steps we have taken to deal with the coronavirus (COVID-19) outbreak,  as well as the measures we take to minimize the risk to our employees, clients and society in general.

During this difficult time, the safety and well-being of our employees, clients and partners is our highest priority. As the coronavirus outbreak evolves, we are taking all necessary precautions to limit spreading of the virus. This is part of the massive effort that we as a society need to put down to reduce the impact of the aggressive coronavirus. 

First and foremost, we would like to point out that we work and respond according to three principles:  

- As a company, we are committed to limit spreading of the virus
- As a company, we are committed to ensure health and safety for our employees
- As a company, we are committed to continue our business and serve our clients with the high quality they are used to

Based on this, we have implemented the following measures:

Xait employees are working from home

Xait is closely monitoring the situation around the spread of the coronavirus and is in dialogue with both national health authorities (Norwegian Institute of Public Health) and local health authorities. In alignment with the advice from the Norwegian Institute of Public Health, all Xait employees in our Norwegian and US offices are working from home. Through this we are securing operations and ensuring a high level of service quality for our clients. Our cloud-based proposal software solution XaitPorter is fully operational, and our support office is available at normal working hours. 


Exhibitions and travelling

Xait has cancelled participation at all upcoming exhibitions, events, meetings and has restricted all travelling. Same consideration is given for leisure travel, where all employees are following local advice, which suggests avoiding unnecessary travel. Unless otherwise absolutely required, all of our client- and internal meetings are conducted using video conferencing. 


Response time / Services and deliveries

Our response time is as normal; and all clients who contact sales or support will receive answers within the agreed SLA.


Emergency Response team

Xait has also set up a dedicated Corona Emergency Response team consisting of management, HR and HSEQ who are continuously monitoring the situation. By establishing a steady communication flow and daily evaluations, Xait can respond to rapid changes and ensure an adequate information flow.

This is the time to stand together, we thank all our Xait employees, partners and clients for your cooperation.

We remain hopeful that the situation improves quickly and send our love to all those affected.

For inquiries please contact Xait Client Services: support@xait.com or +47 51 95 02 13.

Sincerely,
Eirik Gudmundsen
Chief Executive Officer

For more information please contact:

Xait AS
Eirik Gudmundsen, Chief Executive Officer, mobile: +47 971 44 836, email: eirik.gudmundsen@xait.com
Silje Stensland, Global Media Contact and Marketing Manager, mobile: +47 922 65 803,
e-mail: silje.stensland@xait.com

About Xait

Xait is a global Software Technology Company providing enterprise customers with software for document co-authoring, automation and collaboration.

Our cloud-based software XaitPorter is a complete all-in-one co-authoring solution for teams to collaboratively create, manage and produce documents. Streamline and optimize your document production to maximize your revenue from bids and proposals and other business-critical documents.

 

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