Support FAQ

LOGIN
Q1 I’ve forgotten my XaitPorter password
Q2 I get the following message when I try to log on to XaitPorter; Maximum login attempts reached. Account disabled!
Q3 I get the following message when I try to log on to XaitPorter; You cannot log on because all your licenses are currently occupied

FIGURES
Q4 How do I update a figure?
Q5 How do I include figures in RTF files?

DOWNLOADING XAITPORTER FILES
Q6 When I download an XaitPorter file I get a message in the information bar in Internet Explorer asking me to confirm the download. Why do I have to do this every time?
Q7 I get warning messages in Internet Explorer when downloading XaitPorter files. What can I do?

OTHER
Q8 How do I remove tasks from the portal?
Q9 How do I create a book revision?
Q10 How can I see what’s new in an article?

LOGIN

QI’ve forgotten my XaitPorter password

AIf you’ve forgotten your password, you should contact your local XaitPorter administrator who can reset the password for you.

Q I get the following message when I try to log on to XaitPorter; Maximum login attempts reached. Account disabled!

AIf you have reached the maximum allowed login attempts, you will need to contact your local XaitPorter administrator who can unlock the account for you, and reset your password if necessary.

Q I get the following message when I try to log on to XaitPorter; You cannot log on because all your licenses are currently occupied.

AXaitPorter is purchased on a license basis, and the number of simultaneously logged on users cannot exceed the number of licenses your company has purchased. To be able to log on you’ll need to wait until one of the current users have logged off. If you experience this issue frequently you may want to purchase more licenses.

FIGURES

QHow do I update a figure?

ATo update to a new version of a figure follow these steps:

      • Right click on the figure and select Edit Figure
      • Go to the Files tab
      • Click Browse and upload the new version
      • Save and close

QHow do I include figures in RTF files?

AFollow these steps to include figures in RTF files:

      • Export the XaitPorter document to Word (RTF format)
      • Save the file
      • Extract the ZIP files
      • Open the RTF files in Microsoft Word
      • Select all by clicking Select and Select All, or use the keyboard shortcut Ctrl + A
      • Unlink all the figures by pressing Ctrl + Shift + F9
      • Save the article as a DOC file

DOWNLOADING XAITPORTER FILES

QWhen I download an XaitPorter file I get a message in the information bar in Internet Explorer asking me to confirm the download. Why do I have to do this every time?

AThis is an added security feature in the operating system. In Internet Explorer you can remove this by lowering the browser’s security settings to enable automatic prompting for file downloads:

      • Go to Internet Options
      • Go to the Security tab
      • Click on Custom Level…
      • In the Settings overview, find Downloads
      • Set Automatic prompting for file downloads to Enable

QI get warning messages in Internet Explorer when downloading XaitPorter files. What can I do?

ABy adding XaitPorter as a trusted site in Internet Explorer you should avoid most warning messages:

      • Go to Internet Options
      • Go to the Security tab
      • Select Trusted Sites
      • Click Sites
      • In Add this website to the zone enter https://xaitporter.com and click Add

OTHER

QHow do I remove tasks from the portal?

AIf you still have tasks in a project that has been completed, you can ask the document owner to set the project as finished (in admin). This will remove any unfinished tasks related to the project from your task list.

QHow do I create a book revision?

AYou can create a book revision in Book. Go to the Revision tab, then click Create book revision. This creates a new revision of every article in the book. Please note that a book revision cannot be set active, this has to be done on an article level.

QHow can I see what’s new in an article?

AYou can compare the current revision with a previous revision. Select Compare from the top menu, and pick the revision you want to compare with.

Didn’t find an answer to your question? Email or call Xait Support.